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Colin – Store Manager

I started as a Sales manager 18 years ago in the North East. The opportunity to move forward quickly has seen me undertaking Store Manager positions in North Yorkshire and again in the North East.

Within the role of Store Manager there has been massive learning opportunities over the years from Head Office project work, supporting store teams and the exciting stuff of people development and understanding how we make our customers feel.

The future looks tremendous working for a fortune 500 company for so long and now to be able to use my retail experience in a new start up business is both demanding and exciting. The biggest difference I see is pace and investment. You get the feeling that you’re surrounded by focused, highly skilled retailers who have a passion for winning, bit like me really.

Josh – Store Manager

My first role at Staples was part time 16 hours per week. I was looking for some extra money to go back into education. 11 years later I am still here. I have learnt so much over the years starting as a customer sales advisor, becoming a team leader then developing to sales manager and now store manager. I have gained a lot of experience: how to coach my team, deliver results and of course lead by example.

As soon as I started I was impressed with the culture of the team and how they always put customers first and gave a great experience. I love talking to customers so it was the ideal place as great customer service was a specialty and this was a great company to progress

I now see my future with office outlet. The new owners have a great and exciting business plan, better products and better prices. I love that they share everything that is going on with us and ask us what we think. There is more energy in the team and I believe that this has stemmed from the new owners with their great promotional deals and amazing incentives.

Ken – Customer Sales Advisor

I started in the business during 2010 as a copy centre customer sales advisor, working my way up to become a Print Centre Specialist today. As a customer sales advisor, through training I learned to push myself and achieve higher standards than required to make sure every job was 110% percent. I was happy with the position I was in but when the opportunity arose I took on the challenge to become the Print Centre Specialist to develop more of my skills and to enjoy having the responsibility of the department that I become to love.

As a Print Centre specialist, I am in control of the centre as if it was my own business, which I thoroughly enjoy and love meeting customers that I can help with their requirements. I am looking forward to working the rest of my working career with Office Outlet, supporting the management team with additional responsibilities and achieving our targets daily. As a new brand, the new product lines being introduced with more competitive prices have had a significant impact on our business. Customers are leaving happy with the service I can provide alongside the prices we can offer.


Peter – Store Manager

I started at Office Outlet (previously Staples) at the Swansea store in 1996 as a 16-hour evening associate while I studied at college. I quickly decided to stay with Office Outlet after college as a full-time associate as I found it a fun place to work with excellent career prospects. After climbing the ladder and working up to a Team Leader, working in every department including Technology, Office Supplies and Furniture I was promoted to lead the Swansea and Newport stores as a Multi-Site Store Manager.

Office Outlet has given me the opportunity to learn new skills and progress within a company I love. Recently, I have found our product promotions are getting better and better as well as changing and adapting frequently for our customers.

I still find the company a fun place to work and although demanding, keeps me on my toes! My Regional Manager is very supportive and always has the time to help and support me whenever I need it. I love the flexibility of working for Office Outlet where no two days are the same. I am currently encouraging my team to be the best they can be and look forward to moving into a Regional Manager position in the future.

Katie – Store Support Centre

I started working for the company in October 2016 as an HR Administrator on a 9-month, fixed-term contract, but have since been promoted to a Trainee People Advisor and am now on a permanent contract.

This happened shortly after the transition to Office Outlet, and this change is testament to the positive changes and influence of Office Outlet, Hilco and the new Senior Leadership Team; they acknowledge hard work and dedication and reward accordingly. Obviously there have been a lot of transformations within a short space of time, but this has certainly been for the better as we now have initiatives such as ‘Ideas Outlet’, the Weekly Huddle in the Store Support Centre and a brand-new website.

The amount of skills and knowledge I have learned in the past few months have meant that no two days are the same and this has helped me to grow in my role. One of the things I love about Office Outlet is that no opinion goes unnoticed and if you ask for something, your voice is heard and responded to. I fully trust the new Senior Leadership Team; they make us feel as though nothing is impossible and I’m so excited for what lies ahead. The culture at Office Outlet is relaxed and informal but also hard-working and professional. The Company has a real family-feel and staff take time to get to know one another. Although out office is separated from the office floor, you always hear staff saying good morning to each other and having a good laugh and a giggle together. Our emphasis always has been, and will continue to be, focused on our customers and how we can give them the best possible service and experience. All the people who work at Office Outlet are fully aware of this and this adds to the family-feel as we’re all in it together. Some of the benefits available to me are online discounts and a store discount card, shopping vouchers awarded for long service, free eye care vouchers, childcare vouchers and access to the Retail Trust (a free, confidential wellbeing service for all involved in retail). I see my future at Office Outlet to be a positive one; hopefully becoming a fully pledged People Advisor and therefore continuing to support the staff in our Stores and to help them grow.

Shaun – DC General Manager

My career started with the company in 2002 as part of the warehouse team. In 2007 we centralised distribution into the state of the art warehouse at Watling Park, servicing the whole of the retail chain within the UK. Working at the Watling Park CDC we have a great team and multiskilled workforce, this enables us to deliver a high service level to the Office Outlet stores to ensure they have the stock availability to meet the demand of the day to day sales as well as the great offers and promotions they run.

Through the onsite training and development of all the warehouse team we strive to achieve an efficient and safe working environment for all employees at the Distribution Centre. Personally, I found the company a great business to work for and it has given me the opportunity and experience to develop my career through the supply chain and reach my current position.