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Terms and Conditions

If you find a lower advertised price on a new or identical item in stock from another multichannel retailer within a 10 mile radius, just show us the price and we will match it!

We can price match now or within 14 calendar days of your purchase, providing the product is in stock and available for purchase at the claimed price. If another multichannel retailer has a bonus offer with an identical item that we carry, we will match that retailer’s price and provide the bonus with the identical item where possible. If another multichannel retailer’s advertisement states “1, 2 or 3 days only” – the price match applies for those days only. Any retail loyalty schemes or future purchase offers are excluded.

If a multichannel retailer offers a special price for a bundle of products, we will match the total price for the bundle of products if the price of the bundle is advertised to all customers and if the products in the bundle are identical items and are all stocked by Office Outlet.

An identical item is a new product with the same manufacturer, model number and pack size or Print Centre and Tech Centre services, but excludes postage, refurbished items, demos or Copy services offered inside universities or colleges.

A multichannel retailer is defined as a retailer that sells goods through both physical stores (buildings) and an online website and/or telephone order line – for example Amazon is excluded from our Price Match Promise as they only retail online. The product has to be from a multichannel retailer within 10 miles of the Office Outlet Store in which the purchase was made.

Advertised or Advertisement are defined as a copy of a current local advertisement, original receipt or flyer page offered to the general public and must be in print as opposed to radio/TV. Office Outlet will not Price Match individual “quotes” provided by any other retail store.

We reserve the right to limit quantities sold to an individual customer to a maximum of 5 units. The Price Match Promise does not apply to retail store’s that state “limited quantities”, “clearance”, “close-outs”, “bankruptcies”, special events (e.g. Boxing Day) or products and services offered outside the country. We do not match typographical errors in retailer’s advertisements. Office Outlet reserves the right to modify or withdraw, with immediate effect, the terms of our Price Match Promise from time to time.

Online Price Match Policy

We want to keep things simple

Our pricing between Online and Retail Stores is kept the same as much as is possible and we want to bring value to our customers no matter which channel they choose to purchase through. Promotional pricing and special offers are aligned between the Stores and the Web

Price Match

We compare our prices with key competitors and we will operate price match online against DSG, Rymans, WHsmith, Viking, Staples for identical products. Price match through online will have to be requested via the customer service help line on 0333 300 0078.