• Author: Jon Poole
  • Publication date: 17 Nov 2009
  • Paperback: 192 pages

All managers of people have a responsibility for getting the very best possible performance from their staff. From a business's perspective, gaining excellent performance from its people clearly translates into better performance of the business. From a motivational point of view, the majority of managers spend too much time directing and too little time motivating and developing those that work for them. Regular one-to-one coaching can help managers really understand their staff and ensure they get the very best performance from them.

This book provides a simple yet comprehensive approach to coaching in the workplace described using a step-by-step process from A through to E. In addition, it explains many of the supporting skills such as questioning, listening and goal setting - all of which are essential skills for coaching but also extremely useful stand-alone skills for all managers to master.


  • What is Coaching?
  • The Coaching Relationship
  • Preparing to Coach
  • The Coaching Process
  • Supporting Skills
  • Setting Goals
  • Ongoing Coaching
  • The Second Dimensions
  • Coaching Applications
  • Next Steps
  • Paper
    Number of Pages192
    Form FactorBook
    Pack Quantity1 Pack(s) - 1 Piece(s)
    AuthorJon Poole
    Target AudienceBeginner
    Release Date5 August 2009
    ISBN Number978-1-84078-384-1