Why have Staples Stores changed to Office Outlet?

In November 2016, Staples stores were purchased by Hilco Capital and are now under new ownership. Office Outlet is now operating as a separate business to Staples UK Limited, which includes Staples Online website and telephone order line, and Staples Advantage.

Any transactions made in Staples/Office Outlet stores from February 2017 are covered by the T&Cs of SUK Retail Limited (trading as Office Outlet).

What happens if I have purchased a Staples product or software that is faulty?

If you have purchased your product on the Staples website or telephone order line, then you will need to contact Staples on 0333 300 1334.

If you purchased your product in a store, the Office Outlet Customer Returns Terms and Conditions will apply. This also applies if your product is Staples branded and purchased in a retail store. Please click here for the Office Outlet Terms and Conditions.

I have lost my receipt, am I still able to return or exchange my product?

If you have lost our receipt, you will need to provide an additional form of proof of purchase. This may be in the form of a Bank Statement, showing date, transaction value and Staples/Office Outlet payment.

I have a concern, who should I contact?

If you have a concern or query, you can contact your local store. You can find the address and telephone number of your local store by visiting www.officeoutlet.com. If you have a complaint, you may wish to speak to the Store Manager.  In the event the store is unable to resolve your query for you, please contact the Customer Service Team on 0333 300 0078 or customerservice@office-outlet.co.uk .

Am I able to order goods as a purchase order?

Customers can order goods using our purchase order process. You will be able to do this in any of our stores. For further details, please visit or contact your local store.

I am a school or business and would like to place a large order. How am I able to do this?

For any large order requests, please contact your local store. Alternatively, if you have additional queries please contact the Customer Service Team on 0333 300 0078 or customerservice@office-outlet.co.uk .

What happens if I have a Staples Gift Card?

Staples gift cards will still be honoured in Office Outlet stores for two years from date of issue. We are no longer providing a top up service on the Staples Gift Cards.

I’m a student, can I get discount in Office Outlet stores?

To support students going to college and university, all students showing a valid Student photo I.D card will receive 20% discount on most products at Office Outlet stores until 26th October 2017. Exclusions are PCs, laptops, tablets, stamps, warranties and DHL services. NUS, ISIC and local University/College cards are accepted. Office Outlet reserve the right to withdraw or to change the terms of the scheme at any time. From 27th October 2017, this discount will revert to our standard 10% student discount.

Which payment methods do you accept in store?

We accept UK sterling and most major credit and debit cards including Visa, Mastercard, American Express and Maestro. We also accept payment via a purchase order. We currently do not accept Euros or cheques.

Staples Business Accounts / Staples Business Discount Programme

As SUK Retail Limited (trading as Office Outlet) is now a separate business to Staples UK Limited, the Staples Business Account charge card and Business Discount Programme scheme needed to come to an end for legal reasons.

The Staples Business Discount Programme ended in store on 28th January 2017. If you have regular copying and printing requirements, whether as an individual, business or club, please speak to our friendly Print Centre team. Depending on your volume and requirements, we may be able to offer you an upfront discount on your print order.

Do you offer a store credit scheme?

We have reviewed our finance offer for businesses, schools and charities and are delighted to announce that we will be introducing a store charge card in the next few months. To register your interest, and receive full details of the new scheme when they are available, please email your contact details to

customerservice@office-outlet.co.uk or call our Customer Services Team on 0333 300 0078, 9am – 5:30pm, Monday to Friday

What has happened to the Staples Rewards scheme?

As SUK Retail Limited (trading as Office Outlet) is now a separate business to Staples UK Limited, the Staples Rewards loyalty scheme needed to come to an end for legal reasons.

Therefore, from December 31st 2016, the Staples Rewards scheme ended. All customers qualifying for Rewards vouchers in the final earning quarter (1st October-31st December 2016) received their vouchers in January 2017. These vouchers expired on 28th February 2017.

As the Office Outlet and Staples Online business systems are now completely separated, we are no longer able to take queries regarding former Staples Rewards accounts.

Do you have Insurance policies for technology and furniture?

All extended warranty policies for Furniture and/or Technology, are covered by the Assurant Terms and Conditions. Please click here for details of these policies. The policies also cover products purchased in Staples stores prior to Office Outlet ownership.

What are your store opening hours?

Many of our stores are open on weekends and 8am to 8pm Monday – Friday however this will vary by store location. Please visit the store locator section of our website for information by store.

Data Protection and our Privacy Policy

For information relating to data protection and our Privacy Policy, please click on the following link www.officeoutlet.com/privacypolicy

Do you have parking available at your stores?

All our Office Outlet stores offer free parking for our customers. Some of these carparks have parking restrictions in place to ensure adequate parking is available for our customers. Terms and conditions will vary by store, please check the parking information signs on site for full details such as time restrictions. If you are parking in a disabled parking bay, please ensure you display a valid Blue Badge I.D.

Do you allow dogs in your stores?

Dogs are not allowed in our stores unless they are a registered assistance dog.

How can I apply for a job with Office Outlet?

Our teams are the key to our success. We are always looking for friendly, customer focused employees who would like to join our teams across a range of positions to suit your lifestyle. We will provide full training and development to ensure you are equipped to carry out your role.

For store based roles please ask in your local store for details or send your CV with a short covering letter to the following email address: oorecruitment@office-outlet.co.uk

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