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Frequently Asked Questions (FAQs)

Got a burning question? You might just find the answer in our FAQs. below. Use the quick links to skip to the relevant section.

ORDERING PROCESS

Placing an order online couldn't be easier.

  1. Use the drop-down menu or search bar to locate the products you love
  2. Add them to your basket
  3. Follow the simple on-screen instructions to complete your order
  4. If you need any support, get in touch with our Customer Service team, who are on-hand to help.

Contact Customer Services

We get to work pretty quickly once an order's been placed, which means we can't amend or cancel it, but you're welcome to return it once it arrives, within 14 days. Find out more about how to make a return here.

We'll email you when your order's confirmed and has been sent, so you never have to wonder about where it is. You can also log into your account at any time to see the status of your orders.

It's easy to place a larger order with us. You can either contact your local store - find their details though our store finder - or you're welcome to contact our Customer Service team, who're on-hand to help.

Contact Customer Services

You could be eligible for an Office Outlet Premier Account, which helps you save money on certain items. Find out more, here.

*Terms and conditions apply.

Extended warranties are available for furniture and technology items, and are covered by Assurant. If you bought your items in a Staples store, before they became Office Outlet, they will still be covered. Find out more about the policies, here.

Absolutely. You can do this in any of our stores - just contact them direct and the team will be happy to help. Find your nearest store here.

Extended warranties are available for furniture and technology items, and are covered by Assurant. If you bought your items in a Staples store, before they became Office Outlet, they will still be covered. Find out more about the policies, here.

If you need a VAT receipt in-store, just ask the team before you check out. If you're ordering online, our Customer Service team will be happy to help.

We'll always contact you if we've had to cancel your order. It could be due to stock levels, or even a failed payment. If you need to know more, contact our Customer Service team with your order number and they'll investigate for you.

If you've created an account with us online, you can log in at any time and see the orders made through that account

Every now and then we'll send your order in more than one parcel to make sure you have the items you need as quickly as possible. check the dispatch email to see which items are listed. If the missing ones aren't in that email, it means we're waiting for more stock and will send out as soon as it arrives.

If the missing item is listed in that email, get in touch with our Customer Service team, who're on-hand to help.

Timings vary from item to item, but we aim to source your items within 7-10 days. Sometimes, this isn't possible, but we'll actively try and find your items for a full 28 days to fulfill your order.

Please note, if you've ordered more than one of an item, the full amount needs to be in stock before we ship the order. Sometimes we'll need to order in from external suppliers, which can up to 7-10 days.

DELIVERY

That depends on what delivery option you choose. When you come to the online checkout, you'll be able to choose the time and cost that best suits you. You can see all of our delivery options here.

We deliver to most UK addresses. Some delivery options aren't available in certain areas - you can check to see whether your postcode is one of those exclusions, here.

We have a few options when it comes to delivery, so you can choose the cost and speed that work for you. Check out the details here.

Find out how long an order usually takes to arrive, here.

Think your order might be late? Give our Customer Service team a call, with your order number and account information, and they'll be happy to help.

Contact Customer Services

If your package won't fit through your letterbox, the courier will either leave it with a neighbour or attempt re-delivery the following day. They should put a card through your door to let you they've done this. After a number of failed attempts, they'll return the package to us, and we'll issue a refund for the items purchased.

Contact Customer Services

Yes, you can. Order by 9pm Monday-Friday and select one of our Next Working Day Delivery options at checkout - we'll send your order out the same day. Any orders placed after 9pm Friday will be shipped the following Monday. There are some areas that we're not yet able to offer this service in - see more information here. Remember, we can only ship items we have in stock - get in touch if you have any questions about this.

Right now we're delivering to UK addresses only. You can find out more about our delivery options here.

RETURNS

Return unwanted items to us within 14 days, and our teams with process your refund. Need to find out more? Our Customer Service team are on-hand to help.

Contact Customer Services

Absolutely. If you change your mind, or receive something damaged, please return the up-opened item to us within 14 days and we'll process a refund. Start your return by getting in touch with our Customer Service team, who are on-hand to help.

Contact Customer Services

Returning an unwanted item to us:
Get the unopened item to us within 14 days and we'll be happy to offer a refund.

Returning an online order:
Simply get in touch with our Customer Service team, who are on-hand to help. Remember to have your order number and account information to hand.

Contact Customer Services

Returning an in-store purchase:
Simply take the unopened item, your receipt and your original payment card back into store, and our friendly team will help out.

Returning a damaged item to us:
If you've received a damaged item, please contact our Customer Service team, who'll be happy to help.

This depends on the method you've used to pay. Although we refund you straight away, some card issuers can take up to 10 days to get the money back to you.

Firstly, accept our apologies - we try to send all our orders out in perfect conditions, but occasionally accidents do happen. Get in touch with our Customer Service team, who are on-hand to help. Just remember to have your order number and account information to hand.

Contact Customer Services

Don't worry, just get in touch with our Customer Service team, who are on-hand to help. Remember to have your order number and account information to hand.

Contact Customer Services

If you'd like to exchange an item in-store, simply take it back to the Office Outlet store you purchased it in, and the team with be happy to help. To enquire about exchanging an online order, get in touch with our Customer Service team, who are on-hand to help. Remember to have your order number and account information to hand.

Contact Customer Services

STORES

Our store opening hours vary from location to location - find out more about your nearest store here.

All guide dogs and assistance dogs are welcome in any of our stores, though we aren't currently able to accept pets as visitors.

If it's something the store team can help with, please find their number using our store finder. If you'd prefer to speak to our Customer Service team, just drop them a line.

Contact Customer Services

We're always happy to hear about great service you received in one of our stores, and would be grateful to hear when we could have done things better, too. Let our Customer Service team know on the details below:

Contact Customer Services

No problem, it happens. If you've lost your receipt, just bring us another proof of purchase. A bank statement is great, showing the date, amount, and that Office Outlet is where the purchase was made.

In November 2016, all Staples stores were sold and have been under new ownership ever since. Our Office Outlet stores and website are part of that new ownership, bringing the very best office supplies to homes and businesses all around the country.

Yes we do. All Office Outlet stores have free parking outside for our customers. Some of these may be time-restricted to help with congestion - just check the signs in the car park when you arrive. And if you plan to park in a disabled bay, just remember to bring along your blue badge.

Absolutely. You can either call our Customer Service team, or check direct with the store you're visiting. Use our store finder to find their contact info.

Contact Customer Services

CONTACTING US

Our friendly Customer Service team are on-hand to help with any of your queries. Get in touch on the details below.

Contact Customer Services

Find all contact details for your nearest store using our store finder.

We'd love to hear from you - just get in touch with our Customer Service team who'll be happy to pass your details on to our product team.

Contact Customer Services

Our Customer Service team will be happy to help with your enquiry - just drop them a line.

Contact Customer Services

YOUR ACCOUNT

When you create your Office Outlet account you get access to lots of benefits designed to save time and make life easier. It's easy to set up when you check out, or by clicking the Register button in the top right-hand corner of the screen.

  • Track your order. When you log into your account, you can see the status your orders, any time.
  • Order history. Need to check what you bought last month? Want to re-order? It's all possible with your detailed order history.
  • Wishlist. Yep, you can even set up your own wishlist, to keep as a reminder of what you need to buy, or to share as a not-so-subtle hint to somebody else.

Do I have to have an account?

You're welcome to check out as a guest any time you shop online, but this means that you won't have access to any of your account benefits, like checking your order status.

  • Track your order. When you log into your account, you can see the status your orders, any time.
  • Order history. Need to check what you bought last month? Want to re-order? It's all possible with your detailed order history.
  • Wishlist. Yep, you can even set up your own wishlist, to keep as a reminder of what you need to buy, or to share as a not-so-subtle hint to somebody else.

You're welcome to check out as a guest any time you shop online, but this means that you won't have access to any of your account benefits, like checking your order status.

  • Track your order. When you log into your account, you can see the status your orders, any time.
  • Order history. Need to check what you bought last month? Want to re-order? It's all possible with your detailed order history.
  • Wishlist. Yep, you can even set up your own wishlist, to keep as a reminder of what you need to buy, or to share as a not-so-subtle hint to somebody else.

Your personal information is safe with us - we'll never share it with third parties without your consent, and our entire checkout process take place on secure pages, which means any data sent from your browser to our website is encrypted. You can tell you're on a secure page because the web address will begin with https, instead of the usual http.

Don't worry if you've forgotten your password - just click here and fill out your details. We'll send you an email with a link to reset it straight away.

When you subscribe to our emails we'll send all our latest deals and promotions straight to your inbox, so you never miss out.

To subscribe, either log in to your account and change your settings there, or scroll to the bottom of the page where you can type your email address into the box provided.

Logging into your account is easy - click the Sign In button in the top-right corner of the screen and enter your login details. Then, to log out, tap the Sign Out button in the same place.

We always recommend signing out if you're browsing on a public computer.

Absolutely. We know things can change, so updating your details couldn't be easier. Just log into your account and select Update Your Details from the side menu. Remember to hit the Save button when you're done.

It's easy to register for an account when you check out online, or you can click the Register button at the top of the page and fill out the short form. Just remember to click the Create Account button at the end!

Don't worry if your account is locked - it's easy to for us to unlock it for you.

If an incorrect password is entered several times, we'll lock the account to keep you secure. Our Customer Service team will be happy to help you get it unlocked - just get in touch with your account info.

0333 300 0078 | customer service@office-outlet.co.uk 9am – 5.30pm, Monday to Friday

PREMIER ACCOUNTS

Our Premier Account is a way for businesses and institutions to save when they shop in-store. Creating an account means 20% off* each shop if you're a:

  • Sole Trader
  • Limited Company
  • Public Limited Company
  • Partnership
  • Government Department
  • Institution
  • Charity
  • School

To apply, download and print this form fill it out and take it in to your local Office Outlet store where the team will set up your account. Remember to take your drivers license or passport with you, as well as a company cheque book, paying-in book, credit or debit card as business ID.

*T&Cs apply. Discount not available on laptops, PCs, tablets, DHL shipping services, warranties and postage stamps.

Our Premier Account offers businesses and institutions money off* every time they shop in-store. If you're any of the following, you could be eligible:

  • Sole Trader
  • Limited Company
  • Public Limited Company
  • Partnership
  • Government Department
  • Institution
  • Charity
  • School

To apply, download and print this form fill it out and take it in to your local Office Outlet store where the team will set up your account. Remember to take your drivers license or passport with you, as well as a company cheque book, paying-in book, credit or debit card as business ID.

*T&Cs apply. Discount not available on laptops, PCs, tablets, DHL shipping services, warranties and postage stamps.

PAYMENT

Depending on whether you're shopping online or in-store, you can choose how to pay.

Online, we accept:

  • Amex
  • VISA
  • Mastercard
  • Maestro
  • PayPal
  • VISA
In-store, we accept:
  • Amex
  • VISA
  • Mastercard
  • Maestro
  • VISA
  • .... and even cash!

We do! The best way to find out about new promotions is to sign up to our emails - we'll deliver the best bits to your inbox every week. You can either subscribe through your account, or by filling in your email in the box at the bottom of the page.

You can also check out our Special Offers tab at the top of the page, where you'll find all our latest promos, savings and bundles.

You can - we accept PayPal on any of our online orders.

Don't worry, so long as your gift card was issued less than two years ago, we'll still accept it in-store.

We're not topping Staples gift cards up anymore, but you're welcome to pick up a new Office Outlet gift card next time you visit.

Good news, students - if you're in college or at university we offer a 10% discount* when you show your valid student photo ID.

Bring your NUS, ISIC or local university or college card with you and show it before you check out.

*T&Cs apply. Offer not valid for PCs, laptops, tablets, postage stamps, warranties and DHL services.

There are a few reasons why a payment might fail:

  • The card being used has expired.
  • There aren't enough funds in the account being used.
  • There's been a security issue with the payment. We perform a number of security checks on every transaction, to keep our customers safe.

If you get a failed payment message, it means that order will be cancelled and you'll need to place it again. contact our Customer Service team if you need any further info.

0333 300 0078 | customer service@office-outlet.co.uk 9am – 5.30pm, Monday to Friday

Seen something cheaper elsewhere? Let us know about it and we'll match the price*. With the Office Outlet Price Match, If you find a lower advertised price on a new or identical item in stock, from another multichannel retailer within a 10 mile radius, we will match the price shown!

*Terms and conditions apply - find out more here.

CAREERS

Our people are what makes Office Outlet such a great place to work and shop. If you're interested in joining our in-store or head office teams, you can find out more about what we're looking for and browse current vacancies here.